FAQs

You’ve got questions?
We’ve got answers

Browse our extensive menu of FAQs and learn all about what Kozma & Kozma can do for you.

Kozma & Kozma Policies:

+ How do I book my appointments? Can I just walk in?

Kozma & Kozma is a by-appointment hair salon and beauty spa. Walk-ins are most certainly welcome, but not guaranteed an appointment.

For booking, please call us, or send us an email, or fill out a form on the Contact page. Or, you are welcome to pop in to any branch and visit our front desk. We will welcome you with a beverage and some chocolates!

+ What is your cancellation policy and what if i miss appointments?

Stuff happens. But 24 hours gives us a great heads up. Treatment times are reserved just for you. If you don’t show up, or if you cancel at the last minute, we are unable to fill this appointment. To avoid cancellation or no-show fees (and as a courtesy to the Kozma & Kozma team as well as other customers who are on the waiting list) please call in advance to cancel or reschedule appointments. We require a 24 hour cancellation notice for single services. For multiple services, or spa package bookings, we require a two day cancellation notice and possibly a 50% deposit at the time of booking. This deposit will not be refunded to short notice cancellations. We understand if an emergency happens. You won’t be charged.

1st Missed appointment or last minute cancel- not penalized, but we will record it.

2nd Missed appointment or last minute cancel- you will be charged in full for the booked services you missed.

3rd Missed appointment or last minute cancel- In the event you missed three consecutive appointments, you will be unable to schedule your future appointment over the phone. You will be charged in full for all of the booked services of the 3rd appointment, and you must pre-pay for your next service at the time of booking.

No exceptions will be made. We still love you, though.

+ Do I need to be early to my appointment?

To ensure a smooth and relaxing experience, please arrive a few minutes early for your appointment so that you can fill out any necessary paper work and check in for your appointment.

+ What if I am running late?

Please call us and let us know you are running late. We understand that being late is sometimes unavoidable (Dubai traffic can be quite bad!); however, depending on circumstances, your service time may have to be shortened or rescheduled to avoid inconveniencing the next scheduled guest. We often try to allow a grace period of 15 minutes whenever possible, but this is not guaranteed.

+ What if you are running late?

We try our best to accommodate you if you are 15 minutes late for your appointment, so by the same token, please have the same consideration for us.

We firmly believe in the value of your time, and make a conscience effort to avoid long waiting periods. If you have checked in before or on time for your scheduled appointment, and we are more than 15 minutes late starting your appointment, we would like to extend to you a 10% discount.

+ If I am in a hurry, can I rush things along?

We schedule adequate time for your requested appointment, but depending on your desired results, your timing may run over. We don’t like to rush or be rushed, so if time is critical to your schedule on a particular day, and you must leave at a certain time, please make us aware of this at the time of scheduling your appointment.

+ Do you make confirmation calls?

As a courtesy, we do try to call and confirm your appointments a business day prior to your appointment. However, if we are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee. To better serve you, we ask that you please informed of any contact number changes.

+ Can I bring children or babies?

Girls aged 11 years and up are welcome to receive services.

We love children and babies. However, please no children and babies in the salon and spa.

Chemicals, heat appliances, sharp razors and shears, bleach…our insurance policy says a salon is not a safe place for children, and our hands are tied. Also, our customers come to relax and we would like to provide a relaxing environment. Again, for insurance reasons, safety, and the comfort of the other guests, children and babies will not be permitted. Thank-you for your understanding and your cooperation on this.

+ What is your hair pricing & may I visit for a consultation?

Quotes given by our receptionists are just an estimate. Prices could vary depending on individual stylists, on the coloring technique, amount of time, length of hair and amount of color and product used to create desired effect.

Please feel welcome to come see us for a consultation before booking a hair appointment. Our hair stylists would love to see you for a chat and you may inquire about pricing during this time. Considering that all hair services are individually priced, you may request a total price this way, prior to receiving services.

All hair services have a “built-in” amount of time for a consultation. However, if you would like to come at a time prior to the day of your service, you may.
All consultations with our hairstylists are complimentary. Please book ahead for this appointment.

+ Can I make special requests?

It is our service standard to cater to every client’s needs and desires as much as possible. If you have any special requests, please let our Manager know before booking your appointment, and we will do our best to assist you.

+ What is your mobile use policy?

We ask that you please put mobile phones on vibrate or silent while visiting us, as to not disturb other clients who are trying to relax and un-wind.

In the event you need to use your phone, we please request that you limit mobile use to the reception area.

Please keep in mind it impossible for us to perform our services to the best of our ability while you are talking on your phone. Phone use during your appointment will result in us not being able to give you the quality service you deserve, and may cause us to run behind schedule as we wait for your conversation to end.

+ Are tips & gratuities expected?

Tips are completely optional, of course, and never expected! These may be left at the front desk, at your discretion, by cash or on your card. Please note, tips are not automatically included in our service prices. If you choose to leave a tip, thank you, we appreciate your kindness and generosity.

+ What if I have health conditions or I am pregnant?

It is important that you inform us of any health conditions, allergies, if you are pregnant or have injuries when booking your appointment with us, as it may affect your treatment.

+ What payment methods do you accept?

We accept Cash, Visa Card, Master Card and Maestro.

+ What if your services did not meet my expectations? What if I have a complaint?

Our promise to you: If you are not delighted with your service, please notify management prior to leaving. We would like the opportunity to redo the service to your satisfaction. We require any complaints to be given within one week of the service. You may return to us within one week after the service was performed, and we will be happy to correct, or re-do the service. Please note we may require that you come in person to show us the condition of the complaint, before we book your re-do appointment. Please be aware that if you change your mind and want to come back to get a completely different cut or color than agreed upon during the consultation, or a different nail polish shade than you asked for, for example, this is not included in a re-do.

We have found that many people are uncomfortable with expressing dissatisfaction with a salon or beauty experience. For example, they may be afraid of being perceived as a nuisance or hurting the stylist’s or technician’s feelings. However, by holding back you are doing a disservice not only to yourself, but also to the stylist or therapist who loses out on the opportunity to learn from the mistake. In addition, dissatisfaction is often the result of simple miscommunication between the client and stylist or therapist, and the issue can be easily resolved once the stylist or therapist better understands your expectations. Therefore, please let us know about any problems by calling the front desk and asking to speak with a manager, who will happily rectify the situation.

Please note: Corrective color (corrective color means that you have had disappointing color else-where, or have done it yourself and you’d like us to fix it, or you are making a dramatic change in lightening your current color) usually requires more than one service to achieve desired results. Because of the nature of home coloring products and Henna hair coloring (we do not recommend using either of these), we cannot guarantee color services if the client has previously had color done outside of our salon.

Hair Questions:

+ My usual stylist at Kozma & Kozma isnt available when I need my next hair appointment. The receptionist suggested i try someone else at Kozma & Kozma. is this a big no-no?

It’s fine with us! We work together as a team. No one’s feelings will be hurt- trust us! Please feel free to try anyone. We share clients all of the time. While we all enjoy making personal, lasting relationships, we want to satisfy your busy schedule and desire for change. We would rather all know you and enjoy your company than just a single stylist. Of course, if you are more comfortable with one person, we are happy to service you as well.

+ Why does someone else other than my stylist sometimes wash and/or style my hair?

We do our best to schedule your entire appointment with the same service provider. Because we can be extremely booked, often the only way that we can accommodate your requested services is to schedule you with multiple people. In addition, we work as a team. If a team member needs assistance, someone will always volunteer to help out and make sure that your services are provided in the proper amount of time. To guarantee just one service provider, such as your senior stylist, its best to schedule at least 6 months of appointments before leaving.

+ I have curly and wavy hair. Can you help me?

Absolutely! We would love to see you for your curly and wavy hair! We just happen to be  curly hair experts, and we went all the way to NY to be trained! We approach curly hair in a very unique and revolutionary way- curls are cut in a very specialized method. Our approach to coloring curls is completely different than other hair textures- we have a special technique that brings out the best in your hair, curl by curl. We teach you how to style and care for your curly or wavy hair, just ask to book for a curly lesson. For more information on how we can help you love and celebrate your curls, just visit one of our stylists for a free consultation!

+ I have fine hair, and need a cut soon. Which stylist do you recommend?

Our entire team is western trained, skilled and experienced with fine, European hair. Any stylist you choose will be able to accommodate your hair type whether it is for a cut, or for color.

+ Can I bring my own hair color to my appointment?

We use professional hair color to create your own personalized formula. To guarantee your results, we need to use our own colors and products. The professional hair colors and products we use are tested extensively to ensure safety, quality, high concentration of pigments, and we know they are effective. Using colors coming in from the outside is unfortunately not something we do. If you have allergies, or concerns, please do speak with our Hair Manager and she will do her best to come up with a plan of action for you.

+ I’m coming in for an up do style. Should I wash my hair first?

Please refrain from washing your hair for 6 hours before your appointment. Natural oils give your hair “grip” for us to work with, and also more staying power. Hair that is freshly shampooed is often too soft for an updo. If you are concerned because you have oily hair, please feel free to contact us, and we will discuss the best plan of action. If you really insist on having your hair freshly shampooed, we charge separately for a shampoo/blowout and this needs to be booked in advance.

+ Is there anything I should do to prepare for my up do style?

Yes! Come wearing a button up top. That way, you do not disturb your finished look when by pulling a top over your head. Also, bringing in photos of up hair styles you found online or in a magazine is a good reference for us, to get an idea of what you are after.

+ When should I return for a haircut?

Three to four weeks is the recommended time frame to maintain the style, shape and health of your hair. Even if you are growing your hair out, “dusting” the ends will help prevent split ends.

+ My hair feels dry and lifeless. Why is that, and what can I do?

Consider trying our Detox treatment. Buildup from minerals in the water, and product buildup can cause hair to feel dull, and look matte. Our Detox treatment removes buildup to reveal shiny hair. You can also try our Deep Hydrating treatment for intense moisture. For home care products, refer to our stylists. They can help you choose a home-care regime for your hair.

+ How can I make my hair color last longer?

All hair color fades over time. This is due mainly to oxidization, washing hair, heated styling, and environmental elements such as sun, chlorine, salt water and the dry climate- all of these contribute to opening the cuticle, and allowing moisture and hair color to escape. Proper sun protection such as products and a hat, are crucial. Use low sulfate, or sulfate free shampoo when you cleanse your hair- this is super important. Use professional products- they are less harsh and milder than shampoos you find in super markets or pharmacies, and help prevent stripping the deposited pigments of color. When you style your hair with heat, use a heat protectant product. Visit our stylists for advice.

+ My hair is dull and matte. I want high shine. Do you offer anything to help me achive shiny hair?

We offer a Gloss Treatment. This will glaze your hair with a clear gloss, which will enhance your own natural color, or colored hair.

+ I am experiencing hair loss. Help!

Many factors can contribute to hair loss. If you are concerned about your hair thinning out, the first thing we suggest is to visit your DR for a blood test, just to be on the safe side, and to rule out any internal issues. If everything is good with the blood work, then there are a few other things to consider. Hair thinning can be a result of many things. They key is to find what is it, and it is often a process of elimination. Stress, hormonal imbalances, lack of proper nutrition can all play a part in hair loss, and see if you can get any or all of these under control with DR supervision. Getting frequent trims every few weeks helps to strengthen the ends, to prevent the ends from breaking and snapping off. Moisturizing deep conditioning treatments work wonders for your hair and scalp, and using volumizing styling products to get lift from the root gives the illusion of more hair. We also offer an amazing Hair Loss Treatment service which includes cleansing, a 7 minute stimulating scalp massage which is great to increase circulation, followed by a tonic that contains Pro-Vitamin B5 which promotes growth. We finish with an invigorating and deeply nourishing vital boost serum. One more piece of advice- the water here in the UAE is really harsh. The chemical used for the desalination process can be too strong for your scalp to handle, causing some people to experience hair loss. Wash and rinse your hair with purified, bottled water.

+ Will hair extensions damage my hair? What kind of hair do you use?

No. If done right by a professional and maintained properly by you, extensions will not damage your hair. Hair extensions in Kozma & Kozma salon are placed by a experienced professional. We use 100% real human hair of the highest quality.

+ Is it safe to color my hair when I am pregnant?

Check with your physician, and take all recommended precautions. If you choose to have your hair colored, please keep in mind that sometimes during pregnancy, a women might find herself sensitive to products that wouldn’t ordinarily effect her. We advise that you get a skin allergy patch test 24 hours prior to any chemical service.

+ I love my blonde hair, but what can I do to prevent it from going yellow and orange at home, and while traveling?

We do love our blondies! And we have a wonderful product that works like magic to keep the yellow and orange tones out, and your blonde color looking fresh in-between visits to us. Ask us about our “silver shampoo” and our “purple shampoo”.

Beauty & Spa Treatments Questions:

+ Why do you require a “patch test” for some of your beauty treatments?

Your health and safety is a priority to us. Patch tests allow us to test for allergic reactions. No one is forcing us to do this, this is our choice. And we choose to require this, as we are always looking out for your best interest. We apologize for any inconvenience a patch test might cause you. But, a little time taken from your day is much better than a negative reaction!

+ What exactly should I take off (or leave on) for a massage?

You may wear whatever makes you feel most comfortable. Some clients choose to leave their underwear on however most clients prefer to be nude. Our massage therapists are professionals and will always do their best to ensure your comfort and security. During your massage only the area that the technician is massaging will be exposed. The rest of you will be fully draped with a sheet and/or blanket.

+ Do I need to do anything to prepare for any of the treatments that you offer?

Sometimes. For example, if you are scheduled for a spray tan you will need to exfoliate before your treatment, and avoid shaving the day you receive the tan. Or, for example if you are having a facial it is best not to wear makeup. However, you can rest assured that when you make an appointment for a treatment that requires any preparation, the staff member taking your reservation will give you instructions.

+ Is it frowned upon to speak up during my treatment?

No way! We encourage you to speak up! After all, we cannot read your mind. Your hair, spa or beauty treatment is a time to relax and rejuvenate…a time to enjoy every moment to the fullest. For that reason, we ask that you mention any discomfort or preference to your therapist or stylist, whether room temperature, amount of massage pressure, water temperature or the volume of the music. We want you to be comfortable and have a blissful time!

+ What treatments can I have while pregnant?

Many beneficial treatments can be enjoyed during pregnancy, and a few services should be avoided. However, we would recommend that for some treatments, women in their first trimester not receive services, and that all pregnant women receive clearance from their physician prior to receiving any service from us. If you have any concerns, please ask our Spa and Beauty Department Manager, so that they can offer guidance.

+ How do I decide which facial will suit me best?

Our expert estheticians are trained to read the face, and to understand and correct imbalances. You are welcome to meet with one of our Guinot Facial Gurus prior to booking an appointment for a free consultation. She will anyalze your skin, determine your current skin type, and discuss with you a facial that will meet your skins needs.

+ Do you use steaming in the Guinot facials?

No, steaming is not part of the procedure of the Guinot facials. In fact, we consider steaming to be an outdated technique to open pores. Steaming can cause sensitive skin to react, and
can cause telangiectasia (dilated capillaries), which causes redness on the cheeks, or nose area. It also causes over stimulation on problem/acne skin, which can increase the production of oil and can worsen the condition. The ingredients in the Guinot products are strong enough to work on their own, and do not require steam to be activated.

+ How long does the HD brows last, and when can I come back for maintenance?

The length of time your results will last will depend on how quickly your hair grows back, and how well your hair holds color. On average, you will need them done every 4 weeks. We do offer a brow addict package, check out our services page for more info!

+ Do you allow multiple services to be done at the same time?

It depends on the service. You can usually have two nails services, like a mani and pedi arranged to be done at the same time. However, we do not allow hair and nail services to be done at the same time, so that you are guaranteed quality.

+ How long should hair be before waxing?

It should be at least ¼ inch for best results.

+ I hate the look of chipped nails. Do you offer a solution?

Yes! Gel polish! We offer OPI Gel color and Shellac. These are a semi-permanent polish that looks perfect and lasts! That means no chipping, smudging or cracking!

+ Will Shellac damage my nails?

No, it will not. With Shellac, no buffing of the nail is required, and when we remove the old set to reapply a new set, we use acetone to soak it off. However, if you do use Shellac, or any other overlay for a long period of time, it can cause a difference to the nail, and the degree will depend on the original condition of the nails of each individual. We recommend giving your nails a break every few weeks, and working rich hand cream and cuticle oil into your nails at night to hydrate them.

+ Is Shellac stronger than OPI gel color?

No, the wear is the same. Both systems will last 2 weeks, depending on how you treat your
hands at home.

+ What is the difference between gel and acrylic nails? How do I know which one to book for?

It all depends on the needs of the client. If they want nails for one occasion only, we usually recommend Acrylic. Acrylic soaks off where Gel you have to buff off your nails. So it’s easier on the nails to soak off the acrylic instead of filling of the Gel. Because we use a odorless acrylic I would say the Gel is stronger than the Acrylic. If a client prefers a French look, the Gel has a nice crisp white, instead of the Acrylic, so in that case Gel is a better option. It also depends on the condition of the clients nails, if they have short bitten nails, we usually recommend Acrylic, as you can build a nail bed with the acrylic. Both Gel and Acrylic had the same maintenance; we recommend they fill their nails every 2-3 weeks. Clients often think one damages the nails more than the other, but they are both the same. Damage to a clients nails come when a Nail technician files of buff to much on the natural nail. We take care at not over buffing the nails, that will do minimum damage to the natural nails. We also say to clients if they have had one or the other before, and it worked well on their nails, that it is better to stick to that. If clients also have issues with shellac coming of prematurely, it is very likely for Gel Enhancements to also not last so well, as some people have oily nail plates, then we would recommend Acrylic.

+ How do I remove artificial nails without damaging the nautral nails?

When clients want to remove their artificial nails, it’s important to have it done in a salon, by a professional. A lot of times people pull their artificial nails off, and that causes a lot of damage to the natural nails. When acrylic or gel nails are peeled off, layers of the natural nail off with it, which leaves the nails extremely thin and damaged, this damage can take up to 6 months to grow out of the nail. Acrylic need to be soaked in acetone, this process takes up to 45 minutes. Gel nails we buff off the nail, with caution , until the gel is all off the natural nail. We highly recommend customers to have their nails removed by our professional nail technicians.

+ Do you use a drill? I’m in a hurry.

We will never come anywhere near your nail with a drill. We refuse to have drills in the salon. These can be dangerous, even in the hands of a skilled professional. Filing and buffing manually may take longer, but we would rather take our time to do it safely, and preserve your natural nail, than speed things up with a drill and put you at risk.

+ Can I have my nails filled if I’ve done them at another salon?

We will never come anywhere near your nail with a drill. We refuse to have drills in the salon. These can be dangerous, even in the hands of a skilled professional. Filing and buffing manually may take longer, but we would rather take our time to do it safely, and preserve your natural nail, than speed things up with a drill and put you at risk.

+ Can I have my nails filled if i’ve done them at another salon?

Yes we can fill any acrylic or gel nails done in another country or salon. It important to know if they use a different colour gel or acrylic to what we use, if they do, we might recommend to take your current artificial nails off and we can redo them for you. When in doubt, feel free to come for a short consultation with one of our Nail Technicians and we can recommend the best option for you.

+ Why should I choose your lash extension method when there are many options available to me on the market?

Novalash is often beat on on price, but never on safety and quality. Our platinum bond adhesive is award winning, made in America, has FDA approval, and will not harm your natural lash’s. The adhesive glue is pharmaceutical/medical grade and DR formulated for safety. This is the safest method and brand of lash extensions on the market.

+ I know this sounds silly, but what kind of hair do you use for your lash extensions?

That is not a silly question. We welcome any inquiries you have. We use synthetic hair for our lash extension lash’s.

+ Will the lash extensions cause my own lashes to fall out?

No, on the contrary, your natural lashes let the extensions shed as they go through their natural life cycle. When it is time for your natural lash to shed, in its last growth stage, the extension will shed with it.

+ Do you extend the bottom lashes?

No, we do not. The bottom extensions tend to tangle with the top extensions, interfering with natural eye movements and blinking, causing too much discomfort, so we do not offer the option.

+ Will the lash extensions look fake?

Not unless that is the look you require. Our technicians consult with you before starting the service about the look you would like to achieve. We can focus on the length, fullness, or both, depending on what your natural lashes will allow to support.

+ How often do I have to come back to fill my lash extensions?

They can last between 6-8 weeks with correct home care, but it is recommended to do refills every 3-4 weeks to keep them looking great.

+ What is LVL?

LVL stands for length, volume and lift. This is a fabulous alternative to lash extensions. This is only working with your natural lash, LVL is not a lash extension method.

+ How long does the LVL last?

Up to 2 months.

+ Do you offer makeup lessons?

Yes, we do offer makeup lessons. Our professional makeup artists can teach you anything. What colors compliment you. What tools and brushes to use and how to use them. Application techniques. Day time makeup. Evening makeup. Etc.

+ What are HD brows?

High Definition Brows is a unique 7 step process, which is not just about grooming brows, but creating your perfect brow shape. The emphasis is on brow design and artistry. HD Brows are for everyone, whoever you are, whatever the state of your brows- whether they are overplucked, or overgrown. The length of time your results last depends on how quickly your hair grows back, and how long your hair holds tint. On average, you will need to have them done every 4 weeks.

+ Should I prepare before I get a St. Tropez spray tan?

Yes! Please note the following ways you should prepare before your tan:

* Don’t apply any type of perfume, SPF, deodorant, or oils on the day of your treatment. These reduce and alter the results. Please do not come with any salt water residue left on your skin from boating or swimming in the sea for example.

* Do consider in advance how you would like to be tanned- in the nude? Wearing a bikini? Wearing your own underwear? Whatever you decide is completely fine with us, it just depends on your own comfort level and personal preferences. We do offer disposable underwear at no additional cost, so feel free to ask for these, however you are also welcome to bring your own underclothes or bikini to tan in.

* Do exfoliate your entire body the evening or morning before your treatment, using the St. Tropez Body Polish. Pay special attention to dry areas of your body such as hands, elbows, knees, feet, etc.

* Do use St. Tropez Tan Detox, or St. Tropez body polish, if you have areas of tan build up from previous tans. If you are using the Tan Detox, you need to use it at least 12 hours before your next tanning session. This will help to prep your skin for a fresh tan application. If you are in doubt of which product will be best for you, please don’t hesitate to speak with our tanning experts.
* Do make sure you wear dark, loose fitting clothing and dark colored underwear on the day of your tan. Preferably black. Dark clothing prevents guide colors from showing on clothing. Avoiding restrictive or tight fitting clothing may cause the tan to rub off before developing due to friction.

* Do be aware that the guide colour can stain light hair, man-made fibers and wool.

* Do remember that waxing or shaving should be done at least 24 hours prior to the treatment to reduce sensitivity.

* Do be aware that we suggest that you have a patch test done prior to every St. Tropez tan treatment.

With proper home care your tan will last, 5-10 days.

+ Will the St. Tropez spray tan treatment make me orange?

No! Absolutely not! We know this is a common fear. Maybe you tried tanning methods in the past, and you had a bad experience turning orange. Or, maybe a friend tried a tanning method that turned her orange. Rest assured- St. Tropez looks totally natural and beautiful, without any yucky Orange tones. We can guarantee that you will be a lovely, bronzed, naturally tanned color.

Bridal & Events Questions:

+ How far in advance should I book a hair and makeup trail for my wedding?

Your wedding day is the most important day of your life. It is best to have your trial services 3 to 4 months prior to your wedding day. This allows you to secure the stylist and makeup artist for the date of your wedding, as well as giving you time to make any changes to your haircut or color, should you choose to do so. Please call us for more information or to set up a complimentary consultation. The next step after the consultation, would be to book your trial, and finally book your wedding date. Or if you feel confident enough to skip the trial and just book your wedding date.

+ Do you accept bridal hair parties?

Yes, when booked in advance, we accept bridal hair parties and also can provide makeup services. A non-refundable deposit of 50% of booked services is required if the party is over 3 people, and must be made at the time of booking.

+ I have a special event/wedding that I need a hair stylist and/or makeup artist on site for. Do you offer home or on-location services?

Yes. If requesting a bridal service or other hair service out of our salon, on location at your wedding, or other event, we charge double the amount of in-salon services. A non-refundable deposit of 50% of booked services is required and must be made at the time of booking. Appointments booked out of our salon must be made well in advance, and requires management approval. Enquire with management for more details.

Gift Questions:

+ I love your services and want to share the experience! Do you offer gift certificates?

Gift certificates are available for purchase, and are a gorgeous gift! We offer gift certificates to be made out towards a service, multiple services, a package, or monetary amounts.
There are so many reasons to celebrate the women in your life: Friends, Family, Loved Ones, Co-workers, Boss, Birthdays, Holidays, Thank-you, New Mothers, Anniversaries, Teachers, Wedding, Best Wishes, Welcome To The UAE, Bon Voyage, Good Luck, Congratulations, Thinking Of You, Ramadan, Eid, Stocking stuffers, etc!

Gift certificates are non-refundable and cannot be exchanged for cash or retail products. Expires 6 months from date of purchase.

Special Offers & Free Services:

+ Do you ever have special offers? How can I learn about them?

We often have special offers. Sign up for our email newsletter at the bottom of the website, in the pink bar. Follow us on Facebook and Twitter. We often post our special offers there.

+ I have a favorite service at Kozma & Kozma. Is there a way to save on it?

Yes. We offer a savings plan package for our hair and beauty addicts! Please visit our service menu, and click on “Packages” for more information.

+ I heard you organize in-house advanced training for your hair, beauty and spa staff, and require models who will come get free services in exchange for being worked on during a training class. How can I sign up?

That is correct. Continuing education and training classes are very important here to us at Kozma & Kozma, to learn and practice new techniques, and not only maintain our high standards, but improve them. One of the ways we do this is by using live models who volunteer to be worked on in exchange for a free service. All classes are supervised by our Trainers and Education Directors. To sign up, please call the front desk and volunteer.

Product Questions:

+ Am I required to buy products after a service?

Occasionally, we will highly recommend products that are important to maintain, and extend the life of your results. For example, if you receive eyelash extensions, it is really important you follow the after care instructions and use the correct products. Using incorrect products could cause your lashes to come off, as certain ingredients in your cosmetics and facial cleansers could be too harsh. Another example is hair extensions. We cannot guarantee our hair extensions unless you buy the shampoo and brush to care for them properly. With our Brazilian Blowout service, the after-care products are so important, we automatically give them to you with your service! Please rest assured that we will give you clear instructions on which products you must use, and how to use them.

+ I am overwhelmed by the selection of products that you offer. How do I know which one is right for me?

Please do not hesitate to ask us for help. We are here to serve you. If the receptionist feels she cannot answer your question, she will grab a Hair or Beauty expert to discuss products with you and suggest something.